Frequently Asked Questions
Everything you need to know about bringing green into your home.
How do you ensure plants survive during shipping?
We use specialized, eco-friendly packaging designed to secure the plant and its soil. Each order includes a heat pack during winter months to maintain a stable temperature during transit.
What is your 'Live Arrival' guarantee?
We guarantee that your plants will arrive healthy. If your plant arrives damaged or dead, please send us a photo within 48 hours of delivery, and we will issue a replacement or a full refund.
When will my order be shipped?
To minimize time spent in transit, we typically ship orders on Mondays and Tuesdays. You will receive a tracking number via email as soon as your plants leave our greenhouse.
Do you offer advice on how to care for my new plant?
Yes! Every plant from Rousseau Plant Care comes with a digital care guide specific to its species, covering light, water, and humidity requirements.
Can I return a plant if I change my mind?
Due to the perishable nature of live plants, we generally do not accept returns. However, we do accept returns on non-perishable items like pots and tools within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.